About The Job

We’re Hiring: Level 2 Computer Technician (MSP Environment)

Location: Colville Street, Port of Spain, Trinidad and Tobago

Job Type: Full-Time | On-site

Reports to: Operations Manager

Industry: Managed Services Provider (MSP)

Basic Job Description

• Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary.
• Installing software, demonstrating its usage and troubleshooting when users are faced with problems.
• Updating system software when required.
• Setting up and solving problems with computer network systems, cabling and wireless networks.
• Configuring email accounts through POP3, Outlook, IMAP and MS Exchange.
• Anti-virus software installation, reporting new virus files and malware removal.
• Maintaining back up files.
• Setting up equipment for web conferences and other events that use computers and their peripherals.

Other Key Responsibilities

Administer, manage, and troubleshoot:

• Microsoft SharePoint
• Active Directory (AD), Entra ID (Azure AD) & Entra Hybrid ID
• Group Policy Objects (GPOs) via AD and/or Microsoft Intune
• Exchange Offline email archiving and retention policies
• Configure and support:
• Server Certificates
• Windows Server VPNs with Multi-Factor Authentication
• Port forwarding/NAT policies on firewalls
• Microsoft Windows Autopilot (Not necessary but will be an asset)
• Independently manage projects from start to finish:
• PBX installations
• CCTV installations
• Network Installations
• Access Point Installations
• Alarm Installations
• E-mail domain migrations

Requirements

• 5 O level passes.
• A + Certification.
• Network + Certification.
• Any additional certification would be beneficial.
• Minimum 3–5 years’ experience in a similar L2 technician or system administration role
• Proven experience working in an MSP or multi-tenant IT environment
• Deep familiarity with Microsoft 365, Active Directory and Azure AD
• Experience configuring and maintaining VPNs, firewall rules, and endpoint security solutions
• Spearheaded site surveys to implement PBX, CCTV, Alarm and/or Network infrastructure
• Strong customer-facing and communication skills
• Ability to work independently and handle simultaneous projects
• Must Own a Good Working Vehicle