Bulldog Computer Services Ltd.
Website: https://bulldog.co.tt
Effective Date: 9 October 2026
Last Updated: 9 October 2026
1. Introduction
Bulldog Computer Services Ltd. (“Bulldog”, “we”, “us”, or “our”) respects the privacy and confidentiality of our customers, website visitors, business partners, and other individuals whose personal information we may handle.
We are a Trinidad and Tobago-based provider of managed IT services, computer support, networking, cybersecurity, electronic security, telecommunications, web hosting, and related technology solutions.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website, business communications, and service delivery activities.
By contacting us or requesting our services, you acknowledge that your information may be processed as described in this policy, subject to applicable law.
2. Information We Collect
Depending on your interaction with Bulldog, we may collect the following categories of information.
Personal and Business Contact Information
- Names and company names.
- Email addresses and telephone numbers.
- Business and service addresses.
- Contact details of authorized customer representatives.
- Appointment and scheduling information.
Service and Customer Information
- Service requests and descriptions of technical problems.
- Quotations, invoices, service histories, and related correspondence.
- Equipment and system information.
- Network configurations, technical specifications, and maintenance records.
- Information necessary to deliver contracted technology services.
Technical and System Access Information
Where required for authorized technical support or ongoing maintenance, we may access or retain:
- Customer-provided passwords and administrative credentials.
- Remote-access credentials and connection information.
- Server, network, and application configuration details.
- Technical logs, diagnostic information, and system records.
- Information encountered while troubleshooting customer systems.
Website Usage Information
When visitors use our website, certain technical information may be collected through website services and analytics technologies, including:
- Browser and device information.
- Pages visited and website interactions.
- Approximate geographic location.
- IP addresses and related technical identifiers.
- Cookie identifiers and analytics information, where applicable.
3. How We Collect Information
We may obtain information through:
- Website enquiry and service request forms.
- Email, telephone, and other business communications.
- Customer quotations, contracts, and service arrangements.
- On-site technical support.
- Attended and unattended remote-support connections.
- System administration and managed IT services.
- Website analytics and related technologies.
- Information voluntarily submitted through website communication tools, including our chatbot.
We seek to collect information relevant to the services requested or the purposes communicated to the individual or customer.
4. How We Use Information
Bulldog may use collected information to:
- Respond to enquiries and service requests.
- Arrange appointments and technical assessments.
- Prepare quotations and proposals.
- Deliver technical support and contracted services.
- Maintain, troubleshoot, secure, and administer customer systems.
- Manage customer accounts, invoicing, and business records.
- Communicate service-related information.
- Improve website functionality and visitor experience.
- Protect our systems, customers, and business operations.
- Meet applicable legal, regulatory, and contractual obligations.
We do not sell customer personal information to advertisers or data brokers.
5. Website Forms and Service Requests
Our website uses WPForms to receive customer service enquiries.
When a visitor submits a Request a Service form, the information provided may include their name, email address, telephone number, service location, preferred appointment details, service category, and description of the request.
Submissions are transmitted to Bulldog’s designated business email account, info@bulldog.co.tt, for review and follow-up.
Although the website currently uses WPForms Lite, which does not provide standard form-entry storage, submitted information may remain in business email accounts, correspondence, and service records.
Information is used to respond to the enquiry, arrange services, prepare quotations, and maintain relevant business records.
6. Customer Confidentiality and Technical Support
In providing technical services, Bulldog personnel may encounter customer files, emails, databases, business documents, financial information, and other confidential material.
We recognize that such information may be commercially sensitive or personal in nature.
Employees are required to sign confidentiality undertakings that restrict unauthorized disclosure and use of confidential information. These obligations continue after employment ends.
Customer information encountered during technical support is to be used for legitimate, authorized service-related purposes.
Our access to customer information does not transfer ownership of that information to Bulldog.
7. Remote Access and Managed IT Services
Bulldog provides remote technical support through both:
- Attended remote access: Connections initiated or approved by the customer.
- Unattended remote access: Connections established under authorized ongoing support or maintenance arrangements.
Depending on the services provided, authorized technicians may remotely access computers, servers, networks, applications, and associated information to perform troubleshooting, maintenance, configuration, updates, and other technical work.
Remote-support software may be supplied by third-party technology providers. These providers may process technical connection information in accordance with their own service terms and privacy practices.
Customers should notify Bulldog when remote-access authorization or ongoing support arrangements need to be changed or terminated.
8. Customer Credentials and Access Management
Bulldog may receive or retain customer passwords, administrative credentials, remote-access credentials, and other sensitive technical information where necessary for authorized service delivery.
Such information may be maintained in password-management systems, encrypted storage solutions, internal service records, and access-controlled spreadsheets.
Access to customer credentials and related records is restricted to authorized Bulldog employees whose responsibilities require it.
Customer credentials are used for legitimate support, administration, troubleshooting, maintenance, and other authorized services.
Employees are subject to confidentiality obligations regarding information obtained through their employment.
Where credentials are no longer required, their continued retention will be assessed in accordance with relevant operational, contractual, and legal requirements.
9. Website Analytics
Our website uses Google Analytics 4, integrated through Google Site Kit.
Google Analytics helps us understand website traffic, visitor engagement, and the performance of our online services.
Depending on the configuration and consent settings, Google Analytics may process device information, browser characteristics, website interactions, approximate location, and online identifiers.
Enhanced Measurement and supported conversion-event tracking are enabled on our website.
Information processed by Google may be subject to Google’s applicable privacy practices and international processing arrangements.
Visitors may manage applicable analytics preferences through our website’s cookie consent controls.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies for website functionality, security, visitor preferences, and analytics.
We use Complianz to manage cookie information and applicable visitor consent preferences.
Where consent is required, non-essential cookies and related tracking technologies should be activated only in accordance with the visitor’s recorded preferences.
Visitors may also manage or delete cookies through their browser settings.
For more detailed information about the cookies used on our website, please refer to our Cookie Policy, which is available separately.
11. AI Chatbot and Website Communications
Our website provides an AI-powered chatbot through the Attendant plugin, using Google’s Gemini artificial intelligence service.
When visitors interact with the chatbot, their submitted messages are processed through Google Gemini to generate relevant responses about Bulldog Computer Services Ltd. and its services.
Conversation logging and downloadable chat logs are currently disabled within the Attendant plugin. Accordingly, Bulldog does not intentionally maintain persistent chatbot conversation records through these features.
However, information submitted to the chatbot may be processed by Google and associated service infrastructure in accordance with their applicable data-processing and privacy practices.
Visitors should not submit passwords, financial information, confidential business records, or other sensitive personal information through the chatbot.
For enquiries involving confidential information, visitors are encouraged to contact Bulldog directly using our official business contact details.
12. Sharing Information with Third Parties
Bulldog may share relevant information with third parties where reasonably necessary to provide services, support business operations, or comply with applicable obligations.
These parties may include:
- Website hosting and email service providers.
- Remote-support software providers.
- Technology manufacturers, distributors, and vendors.
- Cloud, backup, and infrastructure providers.
- Website analytics and security service providers.
- Professional advisers and authorized service partners.
- Government authorities or other parties where disclosure is legally required.
Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose.
We do not sell customer personal information.
13. Data Security
Bulldog recognizes the importance of protecting personal and confidential information.
We use a combination of administrative, technical, and operational practices intended to reduce the risk of unauthorized access, disclosure, alteration, or loss.
These practices include employee confidentiality undertakings, restricted access to customer information, and the use of internal credential-management and recordkeeping systems.
Security arrangements may vary depending on the nature of the information and the systems involved.
No electronic transmission or storage system can be guaranteed to be completely secure.
14. Data Retention
We retain personal information and business records for periods reasonably necessary to:
- Fulfil service requests and contractual obligations.
- Maintain customer support and service histories.
- Administer accounts and business operations.
- Meet applicable financial, legal, or regulatory requirements.
- Address legitimate business disputes or enquiries.
Retention periods may vary according to the type of information and the purpose for which it is held.
Where information is no longer required, Bulldog will assess whether it should be deleted, securely disposed of, returned, or otherwise managed in accordance with applicable requirements.
15. International Service Providers
Some of the third-party technologies used by Bulldog, including website analytics, hosting, cloud services, and remote-support platforms, may process or store information outside Trinidad and Tobago.
Where such services are used, information may be subject to the laws and privacy practices of the jurisdictions in which the relevant providers operate.
We seek to consider confidentiality, security, and contractual requirements when selecting service providers that handle customer information.
16. Privacy Requests
Individuals may contact Bulldog to enquire about personal information held by the company or to request correction, updating, or deletion of information, where appropriate.
Requests will be reviewed in accordance with applicable law, contractual obligations, legitimate business requirements, and any relevant exceptions.
Before responding to a request involving personal or confidential information, we may take reasonable steps to verify the requester’s identity or authority.
Privacy enquiries may be submitted to:
Bulldog Computer Services Ltd.
Email: info@bulldog.co.tt
Telephone: +1 (868) 622-7841
Website: https://bulldog.co.tt
17. Third-Party Websites and Social Media
Our website may contain links to external websites and social media platforms, including LinkedIn, Facebook, Instagram, and TikTok.
These external services operate independently and may collect or process information under their own privacy policies.
Bulldog is not responsible for the privacy practices of third-party websites that it does not control.
Visitors are encouraged to review the privacy policies of external services before submitting personal information.
18. Children’s Privacy
Our website and business services are primarily intended for businesses and individuals seeking professional technology services.
We do not intentionally design our website services to collect personal information from children.
If we become aware that personal information has been submitted by a child in circumstances requiring parental or guardian involvement, we will review the situation and take appropriate action.
19. Changes to This Privacy Policy
Bulldog may update this Privacy Policy to reflect changes in our services, website technologies, operational practices, or applicable legal requirements.
The latest version will be published on this website, together with its updated revision date.
We encourage visitors and customers to review this policy periodically.
20. Contact Information
For questions about this Privacy Policy or Bulldog’s handling of personal information, please contact:
Bulldog Computer Services Ltd.
Port of Spain, Trinidad and Tobago
Telephone: +1 (868) 622-7841
Email: info@bulldog.co.tt
Website: https://bulldog.co.tt
Tenacious Support.